Refund policy

At Curved Brand, we want you to feel confident with every purchase. If for any reason you’re not fully satisfied with your order, we offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unworn, unused, and in the same condition as received
  • With all original tags attached
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact our support team at info@curvedbrand.com.

Once your return request is approved, we will provide you with return instructions, including the return address and shipping details. Please note that items sent back without prior approval will not be accepted.

For any return-related questions, you can always reach out to us at info@curvedbrand.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or incorrect, contact us immediately at info@curvedbrand.com so we can resolve the issue as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

  • Personal care or hygiene-related products
  • Customized or personalized items
  • Final sale / discounted items
  • Gift cards

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

The fastest way to exchange an item is to request a return for the original product and place a new order once your return is approved.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, the refund will be issued to your original payment method within 5–10 business days. Please note that your bank or card provider may require additional time to process the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at info@curvedbrand.com.